I'm Not Getting The Confirmation Emails!

... and answers too!
Post Reply
Geoff
Site Admin
Posts: 12
Joined: Fri Apr 11, 2008 8:33 pm
Location: Burlington VT
Contact:

I'm Not Getting The Confirmation Emails!

Post by Geoff »

Occasionally, my hosting service hiccups and emails get backed up. If this is happening, then nobody will be getting confirmation emails and people will just stack up in the Unconfirmed category. If this happens, I'll manually confirm people in the order they signed up.

Otherwise...

To date, people having troubles getting the confirmation emails have generally fallen into three categories:

1. They are behind a corporate firewall/spam filter
2. They are on FairPoint
3. They misspelled their email address

Emails that are generated by the system come from geoff@scrimmagesonline.com, however the actual hosting service is called dreamhost.com and the server is called flames.dreamhost.com. This results in a mismatch in the email header information between where the email is coming from, and where the email says it's coming from. This is often reason enough for a spam filter to trap the email. I suggest if at all possible to use a mailing address outside of work, and just put a rule in place that mail from geoff@scrimmagesonline.com be forwarded to your work address. This *should* solve the problem as now the email will be coming from your home account and not my hosting service directly.

FairPoint Spam Filter Problems

Jim Sundquist took the following steps to fix the problem! Thanks Jim!

To allow myfairpoint.net to allow Geoff's e-mails:

Get into the Web-based e-mail tool:

In the toolbar along the top click Preferences

Under Preferences along the left side click Spam Preferences

In the Never block the following field, type: geoff@scrimmagesonline.com

Click Allow

Click Save
Post Reply